We are excited to announce that we will be able to see patients via Telemedicine!

We offer consults during our regular business hours, 8am-5pm Monday thru Friday. We currently do not offer telemedicine consults during regular Saturday office hours. Telemedicine consults are for existing clients only with a current Veterinary Client Patient Relationship in the last 12 months. This service is not for emergency purposes. In case of a life threatening pet emergency during normal business hours, please call the hospital at 585-394-2288.

If speaking with our doctors via Telemedicine is something that would work for you, please download the Telemed App.

Please watch this instructional video to learn how to get started with Telemed.

You will need our code: FINGERLAKES

After submitting a consultation request, we will schedule your pet within a one hour window of time where you can expect a video consult. Please specify a time that works best for you and we will make every attempt to accommodate that request. There is a $45 charge per consult.

*Please note that telemedicine consultations may not be appropriate for the condition your pet is experiencing. If we feel your pet is best served by an examination in our office, we may decline your request and recommend an office visit. Furthermore, if during a consultation it is determined that we cannot adequately assess your pet using telemedicine, then an examination in our office will be recommended for an additional follow up charge.*