We are happy to announce that we will be welcoming clients back into our building as of July 1st. The safety of our staff, clients, and pets is our top priority.

Please read the following carefully prior to your visit so you know what to expect:

  • We are so excited to see our clients again! We understand how difficult the lack of face to face interactions have been for everyone and we have missed the daily connects we make with all of you. You will be welcomed in with the same courtesy and warmth you’ve come to expect from us!
  • We ask that all clients entering the building wear a mask. If you do not have one, then we will furnish you with one. We ask that only one person accompany your pet into the building for your appointment.
  • You will notice a door bell system that will allow you to ring the front desk to be admitted to the building for medication and food pick up. This will help us keep everyone safe by respecting social distancing recommendations in our waiting room area.
  • We ask that you continue to call us from our parking lot for appointments or use our door bell to let us know you and your pet have arrived for your appointment. For everyone’s safety, exam rooms are disinfected between each appointment and we avoid anyone waiting in the waiting room. We will invite you from outside the building directly into an exam room when it is ready for you.

In an effort to provide you the very best experience, please read our curbside protocol carefully and feel free to contact us with any questions.

  • For new clients, all previous records must be forwarded to our office prior to scheduling an appointment.
  • Upon arrival call us from the parking lot and be prepared to give us some information and history on your pet.
  • Minimal contact will be made with our staff and all clients and staff are required to wear masks during such contact.
  • Dogs will need to be leashed and taken out of the car. The leash will be handed to one of our staff to bring your dog into the building for its appointment.
  • Cats and small animals must be secured in a carrier. Be prepared to remove the carrier from your car and place it on the ground for one of our staff to pick up and bring into the  building for its appointment.
  • If you so choose, a camera is available to watch the appointment on your phone from your car. Instruction will be given to do so. Data charges may apply.
  • Do not leave the parking lot unless instructed to by a staff member. You are required to be waiting and available in the parking lot during the appointment.
  • The doctor will call after the exam to discuss findings and plans.
  • The receptionist will take payment over the phone at the end of the appointment.
  • We will return your pet to you in the parking lot in the same fashion we collected them.


We are excited to announce that we will be able to see patients via Telemedicine!

We offer consults during our regular business hours, 8am-5pm Monday thru Friday. We currently do not offer telemedicine consults during regular Saturday office hours. Telemedicine consults are for existing clients only with a current Veterinary Client Patient Relationship in the last 12 months. This service is not for emergency purposes. In case of a life threatening pet emergency during normal business hours, please call the hospital at 585-394-2288.

If speaking with our doctors via Telemedicine is something that would work for you, please download the Telemed App.

Please watch this instructional video to learn how to get started with Telemed.

You will need our code: FINGERLAKES

covid pet planning


feline laser therapy flah 250pxThere is never enough time in a day!

In an effort to make care more accessible and consistent to our laser therapy patients while providing better service to our amazingly committed owners, we are extending a daycare service that allows pets to be dropped off on the day of their laser therapy treatment while busy owners can get on with the business of their day.

Last year, the U.S. Food and Drug Administration (FDA) wrote:

"The U.S. Food and Drug Administration’s Center for Veterinary Medicine and the Veterinary Laboratory Investigation and Response Network, a collaboration of government and veterinary diagnostic laboratories, are investigating the potential association between reports of canine dilated cardiomyopathy (DCM) in dogs and certain pet foods the animals consumed, containing peas, lentils, other legume seeds or potatoes as main ingredients. Canine DCM is a disease of a dog’s heart muscle and often results in congestive heart failure. In cases that are not linked to genetics, heart function may improve with appropriate veterinary treatment and dietary modification if caught early."

dog pit bullHave you ever considered CBD oil for your dog?

Our Chief of Staff Dr. Katrina Picariello, DVM, recently spoke to the Community Health Magazine about the subject, and here are some key takeaways from the article.

Zoetis Industry Support Program

Through our partnership with Zoetis, we are able to donate a percentage of each sale to Future Farmers of America (FFA). This time, we are sharing the donation between our local Finger Lakes Technology and Career Center chapter, and the Marcus Whitman schools chapter. We are honored to take part in this wonderful program and be able to give back to our community!

Wondering how you can give back and support local animals in need?